Privacy policy

Last updated: October 31, 2026

Welcome to Estilos.ae. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how Estilos ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website, Estilos.ae, and purchase our lab-grown diamond jewelry.

1. Information We Collect

We collect information that you voluntarily provide to us and data that is collected automatically when you interact with our website.

  • Personal Data: When you register an account, place an order, subscribe to our newsletter, or contact our support team, we may collect your full name, email address, phone number, billing address, and shipping address.
  • Payment Information: To process your purchases securely, we collect payment details (such as credit card numbers). All payment data is processed by our secure third-party payment gateways; Estilos does not store your full financial information on our servers.
  • Automatically Collected Data: We automatically collect certain information about your device and browsing patterns. This includes your IP address, browser type, operating system, pages viewed, and the date and time of your visit.

2. How We Use Your Information

We use the collected information for various business and operational purposes:

  • Order Fulfillment: To process transactions, verify payments, arrange shipping, and provide order confirmations and invoices.
  • Customer Support: To respond to your inquiries, handle returns or exchanges, and provide post-purchase assistance.
  • Marketing and Promotions: With your explicit consent, to send you updates about new lab-grown diamond collections, exclusive offers, and brand news. You can opt out of these communications at any time.
  • Website Improvement: To analyze user behavior, optimize our website's performance, and enhance the overall shopping experience.
  • Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and unauthorized access to our platform.

 

 

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties under the following circumstances:

  • Service Providers: We share necessary data with third-party vendors who perform services on our behalf, including payment processing, logistics and delivery partners, social media marketing agencies and email marketing platforms.
  • Legal Compliance: We may disclose your information if required to do so by law, to comply with legal proceedings, or to protect the rights, property, and safety of Estilos, our customers, or the public, in alignment with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transition.

 

4. Cookies and Tracking Technologies

Estilos.ae uses cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that enhance your browsing experience by remembering your preferences and shopping cart contents. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, disabling cookies may limit your ability to use certain features of our website.

 

5. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information against unauthorized access, destruction, or alteration. While we use commercially acceptable means to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure.



6. Your Data Rights

Depending on your jurisdiction and applicable data protection laws, you retain specific rights regarding your personal information:

  • Access and Update: You may request access to the personal data we hold about you and update your account details at any time by logging into your profile.
  • Deletion: You can request the deletion of your personal data, subject to certain legal obligations we must fulfill (such as retaining sales records for tax purposes).
  • Withdraw Consent: If you have provided consent for marketing communications, you may withdraw it by clicking the "unsubscribe" link in our emails or contacting us directly.

7. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of the document.

 

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us.

  • Email: mokshil@estilos.ae
  • Mailing Address: 21D Almas Towers, Jumeirah Lakes Towers, Dubai, United Arab Emirates